Veertly Privacy Policy

Updated: October 01, 2020

Veertly (“Veertly”) respects your right to privacy. 

This Privacy Policy describes what personal information Veertly processes for the Veertly service and why. 

What is Veertly?

Veertly is a platform for virtual and hybrid events and conferences with possibilities of individualization for organizers and networking between participants.

Data security

For security reasons we use SSL or TLS encryption. You can recognize the encrypted connection by the "https://" URL and the lock symbol in the web address line.

Cookies

  • To optimize our web presence, we use cookies. These are small text files stored in your computer’s main memory. These cookies are deleted after you close the browser. Other cookies remain on your computer (long-term cookies) and permit its recognition on your next visit. This allows us to improve your access to our site.

  • You can prevent storage of cookies by choosing a “disable cookies” option in your browser settings. But this can limit the functionality of our Internet offers as a result.

What personal information does Veertly process?

First of all, to attend an event on Veertly, you can simply enter as a guest with no personal data required at all. If you decide that you want to provide us some information about yourself in order improve your experience on Veertly, we will store the following information given that you have shared this information with us: First name; last name; email address; links to social media profiles, interests.

This data collected by us will not be shared with any other parties besides the 'Host' of the event which you are attending and will be deleted if you will ask for the deletion of these information.

How is this information used?

Veertly is not in the business of selling personal information to third parties, but may offer the meeting organizers access to the information of the attendees. Veertly uses this information to deliver the Veertly service, to identify and troubleshoot problems with the Veertly service, and to improve the Veertly service. In addition, Veertly may use this information to investigate fraud or abuse.

Where is this data being stored?

We are using the Google Firebase database to manage the user information, event details, chat and conversation history and other data of the Veertly application. We operate different instances in different regions which are completely decoupled from each other:

  • app.veertly.com: This is our global instance hosted in the United States

  • app.eu.veertly.com: Recommended for our European-based customers hosted in Frankfurt, Germany 

  • Your personal domain? Correct, we can host your private instance in your home country

Who is managing the video conference calls?

We give the decision power to you to decide which service you would like to use. You have the following options:

  • Use Veertly’s private deployment of Jitsi Meet hosted in Frankfurt, Germany (default).

  • Use your own infrastructure for the video-conferencing system (either deployed by yourself or by us on your own cloud provider).

  • Use the public meet.jit.si infrastructure provided for free provided by 8x8, official supporters of the Jitsi open source project. Their infrastructure is spread throughout the world, and the location of the video calls are decided based on the location of the first participant of the call (Jitsi's privacy policy).

  • Use the professional video conferencing service by 8x8. Note that we can control where the servers for your event should be based (8x8's privacy policy).

What personal information does Jitsi and 8x8 process?

To provide the meet.jit.si service, 8×8 processes network and usage information including IP addresses for the meeting participants, the user specified URL used to host the meeting, and information about the phone numbers that connect to the meeting (if audio connection is made via a telephone call). In some cases, meeting related content, which may contain personal information, is temporarily stored to enable user functionality in a meet.jit.si video meeting. Examples include:

  • If you use the chat function, chat content is stored during the meeting.

  • If you record a meeting, the recording of the meeting is temporarily stored until it is uploaded to your file hosting service (e.g. DropBox).

  • If you livestream your meeting, video content is temporarily stored to buffer the livestream.

  • In addition, users of meet.jit.si have the option of providing name, email address, and link to a picture that will be displayed to participants in the meeting.

Which other third-party services is Veertly using?

​In addition to the video conference tool, we are using the following services to improve your Veertly experience on our application:

  • Crisp (based in France): Used to respond to your questions to our customer support team (privacy policy). Crisp is GDPR compliant.

  • Mailjet (based in France): Used to send emails to the hosts and attendees for event creation, registration of participants, and personal access link (privacy policy). Mailjet is GDPR compliant.

  • Rollbar: Used to track the system errors and improve the development of Veertly (privacy policy). Rollbar is GDPR compliant

  • Streamyard (based in Canada): Only used for live streams in the backstage. So only speakers will be in touch with this service. The event host can decide to embed a third-party streaming provider such as Youtube, Twitch, LinkedIn or others. If concerned, please contact your host (privacy policy). 

  • AWS: Used to host some of our servers (RTMP streaming service, private video conferencing system, VMs for other specific features). We use the AWS servers based in Germany and Ireland (privacy policy).

  • Google Analytics: Only technically necessary cookies and analyse aggregated data (privacy policy).

  • Other services: Veertly allows event organisers to embed third-party applications into the rooms. If you are concerned about your data privacy, please contact your host to ask if and which services are integrated for your event.

If you would like to avoid using all or most of these services, please get in touch and we can set-up a completely 'clean' environment for you.

How to contact us?

If you have any questions or concerns about our use of your personal information, please contact our data protection officer at: info@veertly.com.

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